Returns Policy

Any Products which are damaged or defective, or which are not otherwise in accordance with the Customer's order, or which the law provides may otherwise be returned to Mad as a Platter within 12 hours after the Customer has received the Products.

Products must be in original packaging, otherwise as delivered and returned at the customers expense.

Mad as a Platter will not accept a returned product where the customer has caused the product to become unconsumable or failed to take steps to prevent the product from becoming unedible or damaged whilst in the possession of the customer.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow up to 30 days for a credit to appear on your account from received date. In most cases, we will issue your refund in the same way you made the original purchase.

Purchases made via gift voucher will be refunded as a new gift voucher, they cannot be refunded as cash.

For Returns, Refunds or Exchanges please email or call us on 0400 511 306